Ordering from Pot & Planter takes a few minutes. Here is how it works, from choosing a pot to receiving your parcel.
1. Find your pot
Use the category menus at the top of the page to browse our indoor pots, planters and decorative pots, or type into the search bar if you know what you want. Size filters refer to product size labels. Check the listed internal diameter and height against your nursery pot before ordering, or try our pot finder for help browsing.
2. Add it to your basket
Choose an available size and add it to your basket. Express UK delivery is £7.99 for baskets under £20, £4.99 for £20–£49.99, and free from £50. We deliver to England, Scotland and Wales only. We are currently unable to deliver to Northern Ireland. See our Shipping Policy for delivery areas and full details.
3. Add a gift message (optional)
Below the items in your basket, there is an option to add a card message. A member of our team writes it by hand on a small card and seals it in an envelope. If you forget, email hello@potandplanter.co.uk and we will add it if your parcel hasn't been dispatched.
Orders with a gift message are sent without an itemised invoice in the box.
4. Check out
At checkout, enter the delivery address first. If you are sending a gift, tick the box to use a different billing address and enter your own details.
Enter any discount or voucher code, agree to our terms and conditions, and place your order. If you have a question at any point, email hello@potandplanter.co.uk.
5. Look out for your confirmation
Once your order is placed, you'll see a confirmation screen and receive an email with your order number. If the email doesn't arrive, check your spam or junk folder. If it still isn't there, email us with the name and address the order is going to and we'll look into it.
Getting in touch
We reply to emails as quickly as we can, although it may take a little longer during busy periods when the team is packing orders. For help with fit, include your nursery pot’s widest rim and height, along with the pot and size you are considering.
How we prepare your order
Please allow 1–2 days for processing. We dispatch Monday–Saturday and do not dispatch on Sundays.
Our team picks your items from stock, checks each one and wraps it in protective packaging. If an item is delayed by a supplier or doesn't pass our checks, we will email you with an estimated dispatch date where we can, or offer you an alternative.
Dispatch and tracking
Once DPD has collected your parcel, we send you a tracking link so you can follow it.
Delivery
We use the tracked DPD Next Day delivery service after our 1–2 day processing time. We dispatch Monday–Saturday and do not dispatch on Sundays. DPD Next Day refers to the service after dispatch, rather than delivery the day after ordering. Email us before ordering if you need a particular arrival date.
If anything arrives damaged or isn't right, email us as soon as possible, ideally within 48 hours of delivery, with photos. You can also cancel within 14 days of receiving your order if you change your mind; our Refund Policy explains how.
Still have a question? Our FAQs cover the most common ones, or you can email hello@potandplanter.co.uk.