Terms of service

These terms explain how you may use our website, what information we hold and what you can expect when you buy from us. Please read them carefully before placing an order.

Pot & Planter (potandplanter.co.uk) is a brand of Houseplant Ltd, a company registered in England and Wales under company number 13686240, whose address is Unit 5, Yalberton Tor Industrial Estate, Alders Way, Paignton, TQ4 7QL.

If you are unhappy with any part of your order or its delivery, please tell us straight away at hello@potandplanter.co.uk so that we can put it right.

Placing an order

By ordering through our website, you agree to these terms. Every order is subject to our acceptance, and we may decline an order if a product is no longer available from our suppliers.

We will email you to confirm that we have accepted your order and to keep you updated on its progress. A legally binding contract between you and Pot & Planter (trading under Houseplant Ltd) is formed when we send that confirmation and tell you that your order is being processed.

Please make sure the details you give at checkout are accurate. We cannot accept liability for an order that cannot be delivered because of incorrect information.

If we are unable to fulfil your order, we will refund you in full. The money should reach your account within 5 to 7 working days, depending on your payment provider.

Delivery

We deliver to England, Scotland and Wales only. We are currently unable to deliver to Northern Ireland. We do not offer international delivery, including to the Republic of Ireland or the Channel Islands, or delivery to PO Boxes or BFPO addresses.

Please allow 1–2 days for processing. We dispatch Monday–Saturday, excluding Sundays, using the tracked DPD Next Day service. Carrier transit follows processing. You will receive an email when your order is confirmed and another when it has been dispatched.

If stock is held up on its way to us from a supplier, which is outside our control, we aim to deliver your order within 30 days of purchase. If we cannot, we will contact you, and you may cancel for a full refund.

Your order will be delivered to the address entered at checkout. We cannot accept liability for loss or damage caused by an incorrect address. Where a parcel has to be delivered again because the address you gave was incomplete or wrong, a further delivery charge will apply. If DPD or DX return a parcel to us because of an error made at checkout, we will pass on the £10 non-delivery fee they charge us. If you arrange with the courier to redirect your parcel after dispatch, you do so at your own risk.

Any delivery instructions you add at checkout are passed to the courier. Parcels left unattended at your request are left at your own risk, and we cannot reimburse you for items that are lost or damaged by the weather.

The delivery times we give are estimates. Nothing in these terms affects your statutory rights as a consumer.

Cancelling an order

You can cancel an order that has not yet been dispatched by emailing hello@potandplanter.co.uk or using our contact page, and we will refund you in full.

If your order has already been dispatched, you may still cancel within 14 days of receiving it and send the items back. Our Refund Policy sets out the process.

Returns

You have 14 days from receiving your order to cancel it for any reason, followed by 14 days to return the items. Return postage is your responsibility unless the items are damaged or faulty, and they should come back unused and in their original condition. If anything arrives damaged, faulty or not as described, contact us as soon as possible with photographs and we will resolve it. Full details are in our Refund Policy.

Photographs and product descriptions

We aim to show and describe every product accurately, but photographs and descriptions are a guide only. Many of our pots are glazed, finished by hand or made from natural materials, so each one is slightly different and may vary in colour, glaze, texture and size from the item pictured. Screen settings can also affect how colours appear.

Any plants or props shown in our photographs are for styling only and are not included unless the product description says so.

Pot sizes and fit

We measure all of our pots in-house, and the sizes listed are approximate. Nursery pots vary in width and depth between growers, so we cannot guarantee that a particular plant will fit exactly.

If your plant will stay in its nursery pot inside one of our decorative pots, choose a pot at least 1 to 2cm wider than the nursery pot and check the depth as well. Hanging nursery pots usually have a lip, which may call for a slightly larger pot. A plant that sits too low can be raised with a layer of gravel or a smaller upturned pot placed in the base.

Each product description states whether the pot has a drainage hole and whether it can be used outdoors.

Prices and payment

We may change prices or withdraw special offers at any time.

Prices include VAT where applicable. Our VAT number is GB432410148 (Pot & Planter, trading under Houseplant Ltd).

If a product is listed at the wrong price by mistake, we are not obliged to sell it at that price. We will let you know that we are cancelling the order and refund you in full before anything is dispatched.

Payment is taken when we receive your order. If your payment provider holds back a payment, we may delay dispatch until the funds have cleared.

Text messages

If you sign up for text messages, we will send offers, discount codes and news to your mobile. We keep messages to a sensible number.

To stop receiving texts, reply "STOP" to any message from us. You may receive one final text confirming that you have been unsubscribed. To sign up again, register on our website or text "START" or "JOIN".

For help, reply "HELP" or visit https://www.potandplanter.co.uk/pages/contact.

Your mobile network may charge its standard message and data rates; please contact your provider with any questions about your plan. Our privacy policy explains how we handle your data.